Key skills
CommunicationTime Management
About this role
Role Overview
- Specializes in branch customer experience through digital engagement and retail servicing interactions
- Processes a variety of financial transactions accurately and efficiently
- Adheres to established customer service standards
- Educates customers through digital demonstrations and identifies self-service opportunities
- Engages in lobby management and proactively addresses customer needs
- Balances and processes customer transactions efficiently
- Takes ownership of escalated account service issues until resolution
- Completes branch-related operational activities
Requirements
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Bilingual based on branch needs (preferred)
Benefits
- Medical and retirement benefits
- Forty hours of paid volunteer time each year