Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
Monitor and maintain store inventory
Responsible for handling and resolving patient issues and escalations when on duty
Maintain professional working relationships with business partners
Assist the General Manager in managing labor budget to meet the needs of the business
Maintain strict confidentiality and compliance
Perform other tasks that have been assigned by management

Two years of related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

Assistant General Manager

Key skills