Hire, onboard, and develop a team of engaged and high-performing Account Managers through thoughtful enablement, performance coaching, and career development planning.
Manage the team’s daily activities to drive value-added touchpoints with customers and pipeline generation.
Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to leadership.
Ensure the team has the necessary ongoing enablement in relevant areas, including sales process training, product knowledge, pricing, opportunity management, data quality/accuracy, quoting, and forecasting.
Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally.
Develop trusted relationships with Sales and Customer Success Leadership through regular stakeholder engagement and proactive collaboration.

6+ years of experience in Business Development, Sales, Renewals Management, or Account Management.
2+ years of experience managing metrics-driven customer-facing teams within a high-growth technology company.
Proven track record of leading and coaching a team responsible for driving revenue growth, managing expansions, and increasing product adoption.
Excellent written and verbal communication skills, with the ability to present to diverse audiences.
Strong organizational skills, with expertise in prioritization and time management.
Experience working cross-functionally with product teams to serve as the voice of the customer.
Ability to navigate ambiguity with perseverance and a positive attitude.

Sales Manager, Mid-Market Account Management

Key skills