Inside Sales Representative

Role Overview

• Responsible for order processing and sales-related support to both internal and external customers
• Provide legendary customer service including prompt and thorough responses to customer inquiries
• Coordinate all aspects of order management from pricing & quoting, order entry, delivery, and invoicing
• Receive customer inquiries, verify/identify parts against original pump specifications, and obtain current part costs
• Prepare and send proposals to internal or external customers
• Review customer orders for accuracy against proposals and gather required customer information
• Maintain accurate records for costs and selling prices

Requirements

• College degree, preferably in a technical field OR 2+ years of equivalent work experience in a customer support position
• Strong communication skills, both written and oral
• Prior experience providing customer support and supporting projects
• Technical aptitude: ability to understand bills of materials and technical drawings
• Basic Math Skills
• Able to engage with suppliers to obtain quotations and support parts and service proposals
• Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization
• Proficient in the use of Microsoft Office, especially Word and Excel.

Benefits

• Paid Volunteer Program
• Employee Resource Groups (ERG)