Conduct covert, plain‑clothes surveillance in high‑risk stores and retail precincts to identify recidivist offenders and organised retail crime activity.
Maintain personal and team safety at all times, adhering to TJX safety protocols and legal guidelines for observation and reporting.
Ensure a discreet, professional presence to avoid confrontation and minimise operational risk.
Immediately escalate incidents involving violence, aggression, or associate safety concerns to the ORC Supervisor and Police.
Observe and accurately document offender behaviour, modus operandi, and concealment techniques, maintaining detailed notes and evidence logs.
Communicate real‑time intelligence to Police and ORC teams via approved channels to support safe apprehension outside store premises.
Support ORC investigations through witness statements, CCTV referencing, and compliant evidence handling and chain‑of‑custody processes.
Assist in developing local intelligence packages and offender profiles for ORC reporting systems.
Build and maintain effective working relationships with Police and centre security teams.
Provide actionable intelligence to support shrink reduction strategies and targeted ORC interventions.
Contribute to ORC KPI reporting, case file preparation, court‑ready documentation, and continuous improvement of covert operations.

Minimum 2 years’ experience in loss prevention, security, or investigations
Strong understanding of retail theft and organised crime behaviours
Excellent observation, documentation, and communication skills
High integrity, discretion, and ability to work independently
Familiarity with LP systems (e.g. Auror, Resolver, CCTV) and Microsoft Office
Valid Australian Security Licence (or ability to obtain and maintain); ability to travel and work flexible hours, including evenings and weekends

Covert Loss Prevention Associate

Key skills