Conduct covert, plain‑clothes surveillance in high‑risk stores and retail precincts
Maintain personal and team safety at all times
Ensure a discreet, professional presence
Immediately escalate incidents involving violence, aggression, or associate safety concerns
Observe and accurately document offender behaviour, modus operandi, and concealment techniques
Communicate real‑time intelligence to Police and ORC teams
Support ORC investigations through witness statements, CCTV referencing, and compliant evidence handling
Assist in developing local intelligence packages and offender profiles
Build and maintain effective working relationships with Police and centre security teams
Provide actionable intelligence to support shrink reduction strategies and targeted ORC interventions
Contribute to ORC KPI reporting and continuous improvement of covert operations

Minimum 2 years’ experience in loss prevention, security, or investigations
Strong understanding of retail theft and organised crime behaviours
Excellent observation, documentation, and communication skills
High integrity, discretion, and ability to work independently
Familiarity with LP systems (e.g. Auror, Resolver, CCTV) and Microsoft Office
Valid Australian Security Licence (or ability to obtain and maintain); ability to travel and work flexible hours, including evenings and weekends

Covert Loss Prevention Associate

Key skills