Taking ownership of day-to-day IT operations across the group, ensuring systems and services are reliable, secure and continuously improving
Line managing the IT Coordinator, providing direction, support and development
Driving the group’s cyber and security improvement programme, strengthening policies, controls and overall security posture
Managing relationships with external MSPs and technology suppliers, ensuring delivery against SLAs and project milestones
Overseeing IT infrastructure including Microsoft 365, cloud services, networking, endpoint management and server environments
Supporting IT due diligence and onboarding for newly acquired businesses, including integration planning
Maintaining and improving IT documentation, governance and policy standards across the group
Identifying and managing IT-related risks, supporting operational resilience
Supporting the Head of IT in delivering the group IT roadmap and prioritising key initiatives
Acting as a senior escalation point for IT issues, ensuring timely resolution and minimal disruption

3–5 years’ experience in IT operations, IT management or a senior IT role within a professional environment
Experience working with cyber security frameworks, tools or improvement programmes
Strong experience with Microsoft 365 administration, modern infrastructure and cloud or hybrid environments
Experience managing or mentoring junior IT team members
Proven ability to manage external MSPs and technology suppliers

IT Manager

Key skills