Key skills
Communication
About this role
Role Overview
- Efficiently perform credit & collection activities to Emerson's customers by adhering to collections roadmap.
- Identify, validate, and log customer disputes to initiate resolution and escalation.
- Perform initial investigation and communicate findings with proper owners/resolvers.
- Monitor and ensure immediate resolution of disputes.
- Assist or Perform cash application by reviewing received payments and customer remittance advices related to assigned accounts.
Requirements
- Bachelor’s degree in any finance field.
- With at least 1 year experience in Customer Service or BPO related fields.
- Very good English written and oral communication skills.
Benefits
- Competitive benefits plans
- A variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation and holiday leave