Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
Maintaining a deep understanding of Beyond’s suite of products, integrations, and pricing algorithm
Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help

2
3 years of relevant experience in project management, onboarding or customer-facing roles (Sales, Customer Success)
Language requirements: fluency in Italian, French and English
Solid understanding of Onboarding or Customer Success best practices
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Detailed-oriented and process-driven professional
Proven ability to organise and handle multiple projects simultaneously
Proven ability to learn how to use cloud-based SaaS solutions
Highly motivated, driven self-starter

Customer Onboarding Manager – Italian, French Speaking

Key skills