Taking on customer service tasks for an assigned customer base and working as part of a team to ensure a high level of customer satisfaction
Receiving and processing all types of customer orders, including complex and/or export orders
Responsible for handling inquiries and orders end-to-end
Proactively liaising with customers to inform them about delayed orders
Responsible for managing consignment stock: replenishing consigned goods, inventory management, invoicing, counting, reconciliation
Processing customer complaints and returns in accordance with the complaint management process
Performing quality checks and implementing corrective actions
Monitoring open orders to ensure on-time deliveries

Completed commercial vocational training (e.g., business administration) or an equivalent qualification
At least one year of professional experience in customer service/inside sales, alternatively in logistics, supply chain, or field sales
Very good English and German language skills, both written and spoken
Experience with SAP is an advantage
Experience with Salesforce.com is desirable but not required
Good to very good Excel skills
Self-organization, ability to work independently and prioritize; willingness and ability to quickly familiarize yourself with new areas of work, and a positive attitude

Customer Service Representative, English – German

Key skills