Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
Reconcile orders against contract parameters ensuring proper license configurations and pricing
Prepare quotes and process orders of diverse complexity to ensure accurate invoicing
Manage opportunity pipeline by tracking all customer activity, from prospect to deal closure
Maintain accurate sales forecast in SalesForce.com
Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

Proficiency in English; additional proficiency in another widely spoken European language is an advantage
Strong command of Excel with the ability to analyze and interpret numerical data
Results-driven, with a customer-first mentality and eager to learn
Strong communication, consultative, and influencing skills
Proven team player
Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
Strong attention to detail, following and improving processes
Background in contract renewals, sales operations, or account management within an enterprise environment
Relevant educational background in technology, business, economics, or similar.

Generous remuneration package
Employee Stock Purchase Plan Enrollment
24 vacation days annually
Birthday day off
Holiday entitlement increases with years of service
Extra time off for service anniversaries
Community service time off
International Women’s Day – March 8 is an official holiday for all employees
Group personal pension plan
Income protection coverage in case of long-term illness or reduced earning capacity
Collective health insurance
Hybrid working
Meal and commuting allowance (public transport card or per-kilometer reimbursement)
Bike lease scheme with tax benefits
Company fitness program – access to gyms nationwide

Renewals Account Manager

Key skills