About this role
Role Overview
- Become an expert on B2Tech's products and services.
- Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences.
- Supervision of internal support-related processes and tasks reporting.
- Incorporate and share customer feedback to advocate for the customer.
- Quickly and efficiently respond to and resolve customer queries through chat, ticket system, and email.
Requirements
- Sports betting knowledge.
- A passion for sports is beneficial, but not required.
- Willingness to work in shifts.
- Very good English skills, both written and oral.
- A good understanding and working knowledge of technical concepts (e.g., you understand terms (XML, API, browser, cache, HTML).
Benefits
- Annual Discretionary Performance Bonus 💷
- Annual Salary Review 💵
- Hybrid Work Setup 🏠
- Gym Sponsorship 🏋️
- Medical Insurance coverage ❤️🩹
- 22 Days of Paid Leave 📢
- Brunch Gatherings 🤠
- Exciting Career Paths 🎯
- Personalized Learning and Development Programs 📖
- Additional Day Off After 2 Years with Us 🎉
- Variety of Employee Perks 🎫
- Birthday Leave! 😎
- Marriage Leave Vacation 💍
- Service Awards Gifts 🏅