Contact Center Specialist

Role Overview

• Greets and welcomes members in a courteous, professional manner through phone calls.
• Gathers, processes, and records member transactions, including withdrawals and loan payments.
• Answers member inquiries about statements and loans.
• Provides technical support for online banking.
• Ensures member security by following identification and established procedures.
• Identifies opportunities and promotes applicable products and services.
• Works towards production and referral goals, participating in sales initiatives.

Requirements

• Minimum six (6) months experience in a sales or customer service environment.
• Experience in a Contact Center or financial institution preferred.

Benefits

• Health insurance
• 401k plan
• Life and AD&D insurance
• Vacation and sick leave
• Paid holidays and floating holidays
• Self-care and volunteer time
• Health Care FSA (HCFSA)
• Health Savings Account (HSA) with employer contributions