About this role

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
Contribute to the planning, designing and evaluation of new and existing computer network systems and services.
Troubleshoot network issues.
Install and upgrade network equipment and software.
Create and maintain documentation relating to network configuration, mapping, processes, and service records.
Monitor and test network performance.

Bachelor's Degree in Computer Science, Computer Software, or related discipline.
3+ years of experience in software engineering.
3+ years of experience in Network engineering.
Unix/Linux and Window Operations systems, Cisco, Checkpoint, Juniper, Network Administration.
Technically fluent in programming languages, including SQL, JAVA, Perl, HTML, Fortran, C/C++.
Communication (oral, written), interpersonal, customer service skills; analytical, critical thinking skills, organized with attention to detail.
Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization.

Specialist II, Managed Cloud Services

Key skills