Responsible for planning and conducting basic to intermediate classroom or virtual training courses
Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials
Ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids
Initiates class sign-up sheets and verifies class attendance; issues class attendance certificates
Provides input or feedback for course improvement
Answers trainee questions during the training to enhance the learning experience
Prepares summary assessments for management identifying learning trends
Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules
Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations
Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes
Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals
Performs other duties as required

Strong knowledge of regulatory compliance and internal policies, including call center and disability (LOA, STD, LTD) procedures
Excellent interpersonal, verbal, and written communication skills across all organizational levels
Proficiency in Microsoft Office Suite and core systems (e.g., Salesforce, ClaimVantage)
Demonstrated ability to coach, motivate, and provide constructive feedback to others
Project coordination and training facilitation experience
Ability to quickly learn new products, processes, and systems
Self-motivated and able to work independently with limited supervision
Solid understanding of claims and customer service best practices
High School Diploma or equivalent
3 or more years of related experience
Previous experience managing claims (LOA, STD, and LTD) or an equivalent combination of education and experience

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies offered at no costs to employee
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)

PLADS Training Specialist, CSC Ops

Key skills