Own and execute customer renewal cycles to minimize churn and maximize retention and expansion
Act as the primary point of contact for existing customers, ensuring high satisfaction and long‑term value
Proactively identify upsell and cross‑sell opportunities within the installed base
Conduct customer presentations and product demonstrations in collaboration with Pre‑Sales
Tailor messaging to customer business needs and clearly articulate value propositions
Maintain accurate pipeline, forecasts, and activity tracking in CRM
Provide regular and reliable forecast updates to management
Collaborate with marketing, customer support, and other departments to ensure a seamless customer experience
Share insights and feedback with the team to enhance overall sales and customer retention strategies

Fluent in both written and verbal in German
Solid sales experience, with a focus on both new business development and retention
Proven track record of meeting or exceeding sales targets in a similar role
Outstanding time-management skills
Excellent communication and interpersonal skills
Strong negotiation and closing skills
Willing to travel on ad hoc basis to customer and channel engagements, support tradeshows, events, and companywide activities
Familiarity with CRM tools and sales software
Ability to work independently and as part of a team
Results-driven with a customer-centric approach
Experience in new business development alongside renewals
Exposure to 2‑tier distribution / partner ecosystems
Willingness to travel occasionally for customer meetings, partner events, or trade shows

Inside Account Manager, German Speaking

Key skills