Key skills
SAPCritical Thinking
About this role
Role Overview
- Manage customer service with a focus on logistics processes and materials management, ensuring a high level of service.
- Handle order management in SAP, overseeing the complete order-to-cash process from order through delivery.
- Coordinate deliveries, invoicing and credit processes, ensuring data accuracy and adherence to deadlines.
- Proactively address problem resolution, complaints and operational deviations.
- Maintain continuous interaction with internal teams focused on solutions and customer relationships, contributing to continuous process improvement.
Requirements
- Bachelor's degree completed or in progress in Business Administration, Logistics, Engineering or related fields.
- Previous experience in Customer Service within medium
- or large-sized industrial companies, preferably in the automotive sector or with automotive suppliers.
- Practical experience with SAP, especially in Customer Service routines, billing, order management and master data.
- Ability to act with maturity, critical thinking, autonomy and a solution-oriented mindset.
- Intermediate English.
Benefits
- Short Fridays: disconnect at 2:00 PM on Fridays and start your weekend earlier.
- Hybrid system: balance is everything — we work on a 3x2 schedule.
- Meal allowance.
- Health and Dental Insurance: at no additional cost for employees and legal dependents.
- Parking allowance.
- Private pension plan: we plan your future together — employer matches contributions 1:1.
- Annual bonus.
- Childcare assistance for children aged 0 to 2.
- Education and language assistance programs.
- Careshop: as part of the Beiersdorf Group, we offer special discounts on Nivea and Eucerin products.
- Gympass.