Serve as the primary point of contact for assigned marketing and business partners, building trusted relationships and aligning creative work to strategic priorities.
Lead proactive planning, forecasting, and prioritization to ensure clarity on creative scope, timing, resource needs, and workload management across studios.
Translate project objectives into clear creative briefs and actionable plans in partnership with marketers, business partners, and creative managers.
Oversee the flow of work across two cross-functional studios, from intake through delivery, ensuring inputs, timelines, and expectations are clearly defined.
Manage creative reviews, feedback cycles, and small-scale in-house productions—including coordination of shoots, rights management, and file organization—to support quality delivery and creative excellence.
Lead post-project retrospectives to evaluate performance, capture learnings, and drive continuous improvement.
Partner closely with a Creative Project Manager to deliver work efficiently through the creative workflow and process, providing mentorship, guidance, and clear delegation.
Proactively manage communication, project status, and risk mitigation while providing strategic consultation to elevate creative output and deliver on business outcomes.
Develop planning, reporting, and forecasting capabilities within the creative team.
Develop process improvements that strengthen operational excellence and connect creative work to measurable results.

Bachelor's degree in advertising, marketing, communications, business administration or related experience
6 –10 years of experience in account management, marketing, or creative operations within an agency or in-house creative team environment
Strong understanding of project management methodologies and experience with project management tools (Monday.com preferred or similar)
Experience partnering closely with creative, strategy, and marketing teams to deliver integrated campaigns or programs
Experience in resource management and capacity planning
Ability to identify and mitigate project challenges and bottlenecks
Strong understanding of the creative development process and ability to support it across disciplines
Excellent communication, organization, and problem-solving skills
Demonstrated ability to think strategically and translate business goals into creative action plans
Detail-oriented and committed to accuracy and quality of creative work

Account Manager

Key skills