Sales Support Representative

Role Overview

• The Sales Support Representative plays a critical role in supporting sales execution, customer engagement, and operational efficiency across the sales organization.
• Increase engagement with assigned accounts through proactive outreach and scheduled interactions.
• Schedule meetings for sales representatives to engage with inactive accounts, including product update presentations and account review meetings.
• Proactively reduce customer churn by communicating firmware updates and coordinating customer training sessions.
• Maintain accurate and up-to-date customer and contact data in HubSpot.
• Prepare and issue quotes and manage deals in HubSpot.
• Manage the end-to-end product evaluation lifecycle and collaborate with Solutions Architects.
• Act as the in-office point of contact for the sales team and contribute to continuous improvement of sales support processes.

Requirements

• Strong written and verbal communication skills, with the ability to engage customers, sales colleagues, and internal teams clearly and professionally.
• Ability to explain value propositions and product benefits confidently and appropriately for different audiences.
• Positive, collaborative approach to working with customers and colleagues, even in fast-paced or high-pressure situations.
• Ability to assess customer situations, identify patterns or opportunities, and support practical solutions.
• Comfortable interpreting information and escalating issues appropriately.
• High level of accuracy in CRM data, quotes, orders, and evaluation tracking.
• Strong ability to prioritize tasks, manage multiple activities, and meet deadlines.
• Understanding of sales processes, customer journeys, and engagement strategies.
• Ability to leverage CRM tools (HubSpot) to support relationship management and sales execution.
• Proficient with CRM systems (HubSpot) and sales operations tools (e.g. NetSuite), or able to learn them quickly.
• Demonstrates curiosity and interest in technology, products, and solutions, and how they solve customer challenges.
• Open to adopting approved, compliant AI tools to improve productivity, efficiency, and quality of work.
• Willing to learn and apply new tools and processes in alignment with company policies and governance standards.
• Demonstrates interest in developing toward a future sales or account-focused role.

Benefits

• Comprehensive Benefits: We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family.
• Additional health and wellness support through a health & wellness spending account to put your dollars where you need it most.
• RRSP matching program
• we invest in your future.
• Paid volunteer hours to support causes you care about.
• Enjoy your birthday off—because it’s your day.
• Join a team of talented, driven, fun, and supportive colleagues.
• Annual All Hands Event: Each year, we bring together our global team (employees and owners) for several days of learning, collaboration, and team building.