Partner Executive

Role Overview

• Establish and manage strategic relationships within NICE’s Global System Integrator (GSI) partner ecosystem to drive revenue growth, innovation, and market expansion
• Develop and execute joint business plans and go-to-market initiatives with GSIs to grow engagement, pipeline, and revenue performance
• Meet or exceed quarterly and annual targets for revenue growth, pipeline development, and partner-influenced and partner-sourced bookings
• Drive adoption and expansion of NICE products and services through strategic GSI alliances, including collaboration with hyperscalers
• Serve as the primary relationship owner for assigned GSI partners, acting as a conduit to internal sales, marketing, product, and leadership teams
• Align GSI partner capabilities, industry expertise, and solutions with NICE offerings to deliver differentiated customer value
• Lead onboarding, training, and enablement initiatives tailored to GSI partners to ensure successful solution positioning and delivery
• Monitor and evaluate GSI partner performance, identifying opportunities for optimization, co-innovation, and growth
• Proactively address partner needs, escalating and resolving issues efficiently through established processes
• Stay informed on commercial market trends, GSI business models, and the competitive landscape to inform partner strategy
• Represent NICE at industry events, alliance forums, and partner engagements relevant to GSI relationships
• Support the Partner Executive in executing strategic GSI initiatives, including global alliance programs and key account planning
• Assist in the development, coordination, and tracking of executive-level joint business plans with top-tier GSI partners
• Prepare and deliver reporting, dashboards, and insights on GSI partner performance, pipeline, and strategic initiatives for senior leadership
• Coordinate cross-functional efforts to ensure alignment on GSI priorities across sales, marketing, product, and operations teams
• Help drive execution of complex GSI engagements by managing timelines, deliverables, and internal communications
• Support executive engagement with strategic GSI partners, including briefing materials, QBR preparation, and follow-up actions
• Identify and escalate strategic risks and opportunities within GSI partnerships, providing data-driven recommendations
• Assist in piloting and scaling new GSI programs, alliance frameworks, and commercial initiatives.

Requirements

• 3–5 years of experience in an alliance or partnership management role, preferably supporting Global System Integrators (GSIs) or strategic partners
• Proven track record of successfully managing and growing GSI or strategic partner relationships (non-channel focus)
• 2+ years of experience in contact center software, CRM, or related technologies
• Experience working with large, global partners in complex, matrixed environments
• Demonstrated success in achieving revenue targets and business objectives
• Strong business acumen, including financial and pipeline management
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced, collaborative environment
• Strong written, verbal, and presentation skills, including executive-level communication
• Exceptional interpersonal skills with the ability to influence and build relationships across organizations
• Analytical mindset with the ability to interpret data and drive actionable insights
• Solid understanding of sales and marketing principles within a commercial enterprise context
• Experience identifying and developing new business opportunities through alliance partners
• Detail-oriented with the ability to synthesize key insights and act strategically
• Ability to multitask while maintaining responsiveness and high-quality execution.

Benefits

• Join an ever-growing, market disrupting, global company
• Fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.