Product Lead, Capacity & Resource Optimization

Role Overview

• Resource management touches nearly every other part of the product. You’ll drive strategy for this domain while working closely with Product Managers across Loop whose work intersects with yours.
• We build in small, dedicated teams. You’ll work directly with engineering and design from problem definition through shipped feature with minimal handoff and maximum ownership. We use AI collaboratively throughout our work to streamline communication and accelerate delivery. This is not a traditional product organization. We move fast, build directly, and expect everyone on the team to close the loop between insight and execution.
• You’ll define how Loop models, surfaces, and helps organizations make decisions about their full workforce capacity:
• Full-time employees — the core of most capacity plans
• Temporary and contract workers — time-boxed capacity with distinct cost structures and availability constraints
• Third-party and partner capacity — vendor relationships, SOWs, and partner ecosystems that are frequently invisible to portfolio tools
• Gig and on-demand workers — project-specific capacity that is allocated and released rapidly
• AI-assisted work — human-led work supported by AI tools (agents, automation, assisted workflows): what's in use, at what cost, and how it influences capacity
• Autonomous AI-powered capabilities — automated pipelines, agentic workflows, and tools that execute tasks autonomously, without a person involved
• Specifically, you’ll own:
• Product strategy and roadmap for Loop’s resource management and capacity planning capabilities
• Demand-to-capacity matching: identifying gaps, running scenarios, and supporting allocation decisions across a mixed workforce
• Skills-based planning: matching the right work to the right resource type, based on a structured skills taxonomy
• Discovery with Heads of Resource Management, PMO leaders, HR business partners, and workforce planning teams
• Defining how AI surfaces capacity risk, recommends reallocation, and flags strategic drift before it becomes a delivery problem

Requirements

• Domain experience: 4–8 years in resource management, workforce planning, capacity planning, or related implementation or consulting roles. You know what a resource manager actually does on a Monday morning when demand outstrips supply.
• Organizational fluency: hands-on experience with the tradeoffs between demand, supply, skills, and cost in a real delivery organization
• Tooling familiarity: you’ve worked with or around workforce planning systems (Planview, Workday, SAP, ServiceNow, or similar) and you know where they fall short
• Curiosity about AI: you’re already using AI in your work and you’re thinking seriously about what it means for enterprise planning, workforce structure and capacity modeling.
• Complexity tolerance: resource management involves cost, skills, availability, compliance, and organizational dynamics. You can sift through complexity and produce clear, structured output for executive audiences.
• Clear communication: you can write a crisp one-pager that earns alignment without calling a meeting.
• Collaborative by default: you share plans and pivots early, because in a system like Loop, few decisions are truly isolated.

Tech Stack

• ServiceNow

Benefits

• Remote First work environment
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program
• And so much more!