Receive jobs from national customers and assign to the local Paul Davis office based on location and job requirements
Sometimes required to have conversations with customers and offices during the night and weekend hours
flexible work hours.
Builds relationships with national customers.
Oversees job confirming that the office is meeting the requirements of the service level agreement with the customer.
Communicate initial job information and reporting to customers based on-site inspections.
Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs.
Locate additional resources or expertise within the Paul Davis network if the job requires.
Partner with other internal business functions to facilitate a successful commercial job process.
Work with offices to provide daily updates to customers on the progress of jobs.
Manage the progress of jobs through the job management system.
Provide assistance with cost estimating on the job.
Communicate with offices regularly to confirm the job is progressing based on the timeline.
Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used.
Discusses the estimate or bid with the customer, focusing on sales and customer service.
Provide final estimate to Finance and Administration Coordinator for invoicing.
Other duties as assigned.

Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience
A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree
A minimum of 10 years of relevant property insurance or restoration industry experience.
Motivated, confident, and experienced in handling commercial restoration jobs or claims
Strong property damage estimating skills and experience
Advanced operating knowledge of Xactimate
Demonstrated skill in customer service and managing relationships with multiple customers
Proficiency in managing a project or claim load
Highly detail-oriented and organized
Project Management skills
Ability to work under pressure to meet deadlines
Exceptional analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and make decisions
Demonstrated success in driving process improvements
Effective interpersonal skills
Ability to foster teamwork
Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics

Commercial Operations Specialist

Key skills