Drive new business growth and expand revenue from existing customers to meet or exceed quarterly and annual targets.
Ensure customer satisfaction and GRR/NRR through proactive engagement, seamless onboarding, and value-driven account management.
Lead, coach, and scale high-performing Sales and Customer Experience teams across North America and India, instilling a culture of performance, accountability, and customer-centricity.
Partner with Marketing, Product, and Revenue Operations to design and execute GTM initiatives rolled out to our North America market.
Collaborate with Product, Finance, and Strops teams to align priorities, remove friction, and drive efficiency, effectiveness, and scalability.
Provide accurate pipeline, GRR/NRR, and Revenue forecasting. Use data to drive decision-making and performance improvement.

10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
Proven track record of delivering revenue growth through both new sales and customer expansion
Strong leadership experience managing distributed teams across Sales and CX
Deep understanding of sales cycles in mid-market or enterprise environments
Analytical and data-driven, with strong business judgment and financial acumen
Excellent communicator and cross-functional collaborator
Entrepreneurial spirit with a bias for action and results
Experience in vertical SaaS or with a marketplace / hospitality / real estate tech company, preferred
Familiarity with the short-term rental ecosystem, preferred
Comfortable in a scale-up environment: scrappy, resourceful, and adaptable preferred

General Manager – North & South America

Key skills