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Cloud Experience Manager at Vision33 | JobVerse
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Cloud Experience Manager
Vision33
Remote
Website
LinkedIn
Cloud Experience Manager
Canada
Full Time
2 hours ago
Visa Sponsorship
Apply Now
Key skills
AWS
Azure
Cloud
Go
Leadership
Communication
Sales
About this role
Role Overview
Own the end-to-end cloud delivery and go-live experience, ensuring smooth, predictable customer launches
Ensure production readiness through adherence to established standards for validation, documentation, handover, and early-life support
Align delivery with commercial commitments, partnering with sales to set and meet realistic scope and go-live expectations
Act as the single delivery experience lead, coordinating across sales, engineering, delivery, and operations
Oversee SLA performance from go-live, proactively identifying and addressing service risks
Lead customer communication during critical moments, reinforcing confidence and clarity
Track delivery and go-live outcomes, using insights to improve workflows and delivery standards
Advocate for customers during critical moments, especially go-live.
Requirements
Experience leading cloud, technology, or service delivery with a strong customer experience focus
Proven background in implementation, onboarding, go-live, or service delivery management
Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations
People leadership experience with direct reports, including coaching, prioritization, and accountability
Strong customer facing skills, especially during high impact events such as go-live and escalation
Experience and understanding of Azure or AWS cloud quoting tools is a plus
Comfortable acting as a single point of accountability for delivery outcomes
Based in (or aligned to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders
Ability to work US holidays
Tech Stack
AWS
Azure
Cloud
Benefits
paid vacation and leaves
retirement plan
health and wellness programs
training and development
various other employee benefits and perks
Apply Now
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