Own the end-to-end cloud delivery and go-live experience, ensuring smooth, predictable customer launches
Ensure production readiness through adherence to established standards for validation, documentation, handover, and early-life support
Align delivery with commercial commitments, partnering with sales to set and meet realistic scope and go-live expectations
Act as the single delivery experience lead, coordinating across sales, engineering, delivery, and operations
Oversee SLA performance from go-live, proactively identifying and addressing service risks
Lead customer communication during critical moments, reinforcing confidence and clarity
Track delivery and go-live outcomes, using insights to improve workflows and delivery standards
Advocate for customers during critical moments, especially go-live.

Experience leading cloud, technology, or service delivery with a strong customer experience focus
Proven background in implementation, onboarding, go-live, or service delivery management
Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations
People leadership experience with direct reports, including coaching, prioritization, and accountability
Strong customer facing skills, especially during high impact events such as go-live and escalation
Experience and understanding of Azure or AWS cloud quoting tools is a plus
Comfortable acting as a single point of accountability for delivery outcomes
Based in (or aligned to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders
Ability to work US holidays

Cloud Experience Manager

Key skills