Support the end-to-end partner integration lifecycle (onboarding → certification → go-live → ongoing support)
Guide partners in building and maintaining integrations using Hostaway APIs and best practices
Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations
Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices
Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption
Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation
Validate integrations as part of certification and go-live readiness
Monitor integration health and proactively identify risks or issues
Ensure partners meet Hostaway technical and certification standards
Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits)
Support 200+ partners with technical queries via Slack and Emails
Build and improve integration support processes and documentation

2–4 years experience in technical support, integrations, or API-based roles
Strong understanding of APIs, webhooks, and data flows
Excellent written English (partner-facing communication)
Experience working in a remote, async SaaS environment
Able to work with EST overlap and flexibility across time zones as needed
Strong ownership mindset with the ability to operate independently
Proven ability to manage multiple technical issues and priorities simultaneously
Familiarity with collaboration and support tools such as Slack and Zendesk
Nice-to-Haves: Experience supporting partner-built integrations or developer ecosystems
Familiarity with tools like Jira, ClickUp, or Asana
Experience with API tools (Postman, logs, debugging tools)
Exposure to CRM systems (Salesforce, HubSpot) for partner tracking
Experience working cross-functionally with Product or Engineering teams

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence.
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: We offer different country-specific benefits such as Health Insurance and Pensions.
Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity.

Partner Integrations Manager

Key skills