Engage exclusively with high-intent customers who have already reached out or expressed interest in our services.
Own and manage a pipeline of inbound customer enquiries, progressing applications through to funded loans
Use a customer-focused approach to understand needs, explain options clearly, and confidently address questions or concerns
Engage customers across phone, email, SMS, and live chat to drive sales conversion and deliver a seamless experience
Proactively re-engage warm leads and stalled applications to maximise conversion opportunities
Deliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance
Maintain accurate CRM records, capture insights, and escalate complex cases where required
Collaborate with the broader team to share best practices and continuously improve sales performance

2+ years’ experience in a customer-focused or sales role (e.g. call centre, retail, hospitality, or similar)
Strong communication skills with the ability to build trust, influence decisions, and close opportunities
Detail-oriented with a compliance-first mindset
A team player who thrives in a fast-paced, results-oriented environment

Inbound Sales Representative

Key skills