Mid-level Commercial Analyst

Role Overview

• Manage a structured portfolio of clients post-onboarding, ensuring continuity and growth of partnerships.
• Act consultatively in post-sales, anticipating needs and proposing strategic solutions aligned with clients' objectives.
• Lead periodic check-in meetings to ensure performance alignment, review results and define next steps.
• Monitor customer success metrics, analyzing data to support decision-making, identify opportunities, and guide commercial strategies.
• Undertake strategic travel for key-account management, business expansion and partnership development.
• Plan and conduct on-site client visits to strengthen relationships, uncover needs and expand commercial opportunities.
• Proactively identify churn risks and implement preventive actions to retain the client base.
• Advise clients on best practices, strategies and recommendations to maximize results and increase investment potential.
• Record all interactions, action plans and account statuses in the CRM, ensuring organization and governance of information.
• Collaborate with cross-functional teams (Product, Sales, Marketing and Data) to resolve requests and continuously improve deliverables.
• Map, structure and execute upsell and cross-sell opportunities with a focus on revenue growth and portfolio expansion.
• Actively participate in the commercial cycle, including in-base prospecting, negotiation, closing and result tracking.
• Sell advertising spaces and subsidies to pharmacies (Media Kit), aligning client needs with value propositions and commercial targets.
• Analyze performance, market and customer behavior data to generate strategic insights and identify new business opportunities.
• Support customer retention and reactivation initiatives by providing insights, commercial actions and execution.

Requirements

• Previous experience in Customer Success, Post-sales or B2B Account Management/Customer Service
• Advanced Excel | Dashboard creation
• Experience with CRM systems and client follow-up routines
• Basic knowledge of e-commerce, marketplaces or SaaS
• Experience working with business KPIs
• Comfortable with digital tools and data

Benefits

• Meal Allowance
• Food Voucher
• Commuter/Transport Benefit (Total Pass)
• Health Insurance
• Dental Plan
• Life Insurance