Associate Consultant

Role Overview

• Act as an advisor and point of contact to assigned enterprise clients by providing product and services guidance; consultative services (based on technical knowledge and previous customer interactions) and project management and support throughout product implementation and ongoing adoption
• Develop substantial knowledge in the property management industry in order to engage meaningfully with enterprise level customers
• Gain a deep understanding of Funnel Leasing's software solutions and become a trusted expert in our product offerings.
• Partner and support an Enterprise Consultant I/II, providing operational support across active customer projects. Responsibilities will include managing and executing system administrative tasks within the Funnel software.
• Serve as the primary point of contact for enterprise customer technical escalations, supporting the facilitation of resolution.
• Collaborate closely with internal teams, including product, engineering, support, and finance, to ensure alignment and successful execution of customer initiatives.
• Develop and maintain strong relationships with key stakeholders at enterprise level client organizations, fostering long-term partnerships and driving customer trust and satisfaction.
• Ability to travel to customer sites (approx. 5% of the time) and independently lead in person discussions and presentations
• Create a culture of continuous improvement and learning
• Foster collaboration within team and across the company
• Embrace Funnel’s P.I.N.K core values

Requirements

• Bachelor’s degree preferred; relevant professional experience and alternative certifications strongly prioritized.
• Minimum of 2-3 years of experience in technology and/or property management industries.
• Proven track record of driving transformative change and delivering exceptional results for large enterprise clients.
• Understanding of and experience with enterprise software solutions and their implementation within complex organizational environments.
• Excellent communication, influencing, and presentation skills, with the ability to effectively engage with senior stakeholders and executive teams.
• Significant expertise in change management methodologies and experience navigating organizational complexities and resistance to change.
• Exceptional analytical and problem-solving skills, with the ability to quickly grasp complex business challenges and design innovative solutions.
• Demonstrated leadership and project management capabilities, with the ability to effectively lead cross-functional teams and manage multiple projects concurrently.

Benefits

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan
• 2% company match
• EAP
• Remote/Hybrid Opportunities
• Uncapped Discretionary Time off
• Sick Leave
• 14 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)