Account Manager

Role Overview

• Manage smaller projects from briefing through to delivery with support from an Account Director
• Build strong relationships with junior-level clients, becoming a trusted day-to-day partner
• Confidently present work and manage client feedback in a constructive way
• Ensure all projects remain on brief, on time, and on budget
• Collaborate closely with creative teams, contributing to briefings and reviews
• Support the development of ideas and help shape high-quality outputs
• Maintain full oversight of the production process, including timelines and status updates
• Work in partnership with producers to keep projects moving efficiently
• Support the development of strategy on smaller projects
• Demonstrate a solid understanding of brand strategy and campaign objectives
• Contribute to research and insight gathering to strengthen creative work
• Manage budgets, estimates, and client approvals
• Ensure accurate invoicing and post-project reconciliation
• Own account administration including timing plans, reporting, and logistics
• Maintain high standards in all client-facing materials and deliverables
• Build strong internal relationships across departments
• Act as a positive contributor to agency culture and initiatives
• Share industry knowledge, trends, and inspiration with the team

Requirements

• Fluent in written and spoken English (additional languages are a plus)
• Strong understanding of commercial and operational processes
• Excellent communication and stakeholder management skills
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Ability to manage multiple projects and work independently
• Strong attention to detail and organizational skills
• A proactive and solutions-oriented mindset
• Confidence working with both clients and internal teams
• Passion for global affairs and the communications industry
• A strong sense of ownership and accountability

Benefits

• 27 days’ annual leave
• Pension contributions
• Private healthcare and discounted dental insurance
• Enhanced maternity and parental leave
• £250 annual cultural stimulation allowance
• Half‑days off before bank holidays
• Emergency care days for dependants
• Up to 5 days’ volunteering leave per year
• Up to 10 days’ special emergency leave
• Up to 10 days’ military reserves leave
• Season ticket loan
• Payroll giving scheme
• Regular social events, including Thursday drinks and annual summer and Christmas parties
• Access to learning and development opportunities
• DE&I initiatives
• Targeted mentoring programmes
• Active employee‑led networks