Senior Account Manager

Role Overview

• As a Senior Account Manager, you’ll oversee day-to-day communication between clients and IMA, ensuring consistently high client experience levels are achieved in balance with commercial success.
• Reporting to an Account Director, you will direct client accounts, handle senior conversations, and actively contribute to growth.
• You’ll build trust across internal teams, mentor junior members, and help keep projects moving with energy and precision.
• You will develop strong and trusting relationships with senior clients and suppliers and IMA to achieve consistent quality standards.
• You will establish clear and consistent communication channels across the client and agency to promote a collaborative work ethic.
• You will apply strong negotiation skills where necessary to achieve positive outcomes for all parties.
• You will understand client objectives and challenges while developing market insight to support the planning and creative process.
• You will be responsible for the successful interpretation of client briefs into great creative and successfully present the output for senior sign off.
• You will obtain full knowledge of the financial health of each client to ensure commercial targets are tracked and achieved.
• You will mentor junior members of the Client Services team and set appropriate workloads in support of specific projects.

Requirements

• You have sound agency work experience in line with the requirements of this role.
• You possess experience in managing corporate clients and delivering high profile campaigns.
• You have strategic experience from either the client side or on previous accounts.
• You are a competent and experienced marketer with excellent communication skills.
• You possess strong organisational and time management skills with meticulous attention to detail.

Benefits

• A chance to develop your career within an award-winning, people-first creative agency.
• A values-led culture where your contribution is recognised and supported.
• Ownership of client financial health and the chance to drive new proposals and development plans.
• The opportunity to lead projects across high-profile campaigns and mentor junior team members.
• A people-first environment where we challenge, grow, and deliver together.