Director of Business Development, Credentials

Role Overview

• Deliver on Wallet Partner & Physical Credential Revenue Growth: Identify opportunities to grow recurring Wallet & Physical Credential (specifically with a focus on LEAF Verified) revenue from new and existing Wallet partners and implement co-sales and co-marketing programs.
• Report on partner revenue trends and provide regular updated Wallet revenue forecasts.
• Proactively identify net new Wallet & LEAF end user projects and introduce partners to deliver solutions.
• Educate integrator community on Wallet/Reader bundled offers and track bundle performance.
• Serve as a primary point of contact for our Wallet & LEAF Credential partners, establishing regular cadence, addressing inquiries, and providing support.
• Manage participant enrollment, registration, and communication processes.
• Foster a positive and inclusive environment for all program participants.
• Track participant attendance, engagement, and progress.
• Identify new strategic partnerships with an emphasis on IT credential ecosystem providers/FIDO2.
• Manage any applicable program budgets and track expenses related to program execution.
• Coordinate and collaborate with internal departments (e.g., marketing, communications, product) to ensure smooth program operations.
• Maintain accurate program records, databases, and documentation.
• Ensure compliance with all relevant organizational policies and procedures.
• Coordinate and support program staff, volunteers, or facilitators involved in program delivery.
• Provide clear direction, training, and ongoing support to team members.
• Foster effective communication and collaboration within the program team.
• Collaborate with other Program Managers and provide coverage for team members during leave.
• Collect data and feedback related to program implementation.
• Assist in the evaluation of program effectiveness and identify areas for improvement.
• Contribute to the development of program reports and presentations.
• Build and maintain positive relationships with Wallet/Credential partners and stakeholders involved in program delivery.
• Represent Wavelynx in relevant community meetings and events as needed.

Requirements

• Bachelor's degree in Business Management or related field.
• 5 + years in account or partner management.
• Proven experience successfully executing partner-based programs, ideally in the physical access control industry.
• Strong organizational, time management, and project management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Google Suite and HubSpot CRM.

Benefits

• Eligible for the company retirement program after 30 days, featuring a 6% 401(k) match with 100% immediate vesting.
• Great rates on company-sponsored medical, dental, and vision insurance, with HSA-eligible plans available.
• We prefer to build talent from within, offering a $2,500 educational grant and substantial career advancement opportunities.
• In the last year, over 30% of our team members received a promotion.