Senior Partner Solutions Manager

Role Overview

• Serve as the primary technical point of contact and platform expert for technology and solution partners
• Lead partner onboarding, training, and ongoing enablement initiatives
• Develop and deliver solution workshops, technical certifications, and best practice documentation
• Support partners in designing scalable, high-impact programs for joint customers
• Collaborate with partners to define and build joint go-to-market strategy.
• Translate customer and partner requirements into achievable outcomes.
• Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items.
• Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
• Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
• Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners
• Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses
• Identify new joint use cases and vertical-specific opportunities
• Track and report on solution adoption and partner performance metrics
• Identify technical gaps or friction points in partner implementations.
• Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets
• Gather structured feedback from partners to inform product improvements
• Ensure consistent quality across partner-delivered implementations

Requirements

• 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
• 5+ years of experience working in the Contact Center space
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
• Desire to be a platform expert and provide technical guidance
• Ability to translate business requirements into technical solutions
• Proven ability to work cross-functionally with Sales, Product, and Engineering teams
• Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
• Strong project management and organizational skills

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees