Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
Clear and confident communicator, both in writing and in person
Detail-oriented with strong critical thinking and problem-solving skills
Experienced in managing projects and keeping things on track
Thrive in fast-paced, startup environments and love working collaboratively with others

Implementation Partner – In-Store

Key skills