Manager, Billing Operations, Dispute Management

Role Overview

• Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.
• Establish and manage the billing operating rhythm, including prioritization, workload visibility, escalation paths, and coordination across the full revenue cycle.
• Own billing governance, including SOPs, approval workflows, adjustment controls, documentation standards, and audit readiness.
• Ensure billing activities are accurate, timely, compliant, and scalable as business volume, customer complexity, and partner needs grow.
• Oversee the dispute resolution process to ensure disputes are reviewed, prioritized, resolved, and closed within established SLAs.
• Partner with Finance, Accounting, Sales, Operations, Legal, and customer-facing teams to resolve complex billing disputes and prevent recurrence.
• Monitor dispute aging, dispute volume, credit trends, root causes, and financial impact to identify operational or system-driven issues.
• Serve as the cross-functional escalation leader for billing issues involving customers, systems, contracts, platforms, internal teams, or third-party partners.
• Support and develop billing team members who own specific billing lanes, ensuring role clarity, accountability, and consistent performance expectations.
• Manage team prioritization, capacity planning, training, SOP adherence, and day-to-day operational readiness.
• Partner with Product, Engineering, Finance, Accounting, Sales, Operations, Legal, and third-party partners to resolve issues and improve billing execution.
• Define, monitor, and improve Billing Operations KPIs, including billing accuracy, invoice timeliness, SLA adherence, dispute aging, backlog, credit activity, revenue leakage, and cash-cycle impact.
• Use data and root-cause analysis to identify recurring defects, manual work, control gaps, reconciliation issues, and contract-to-bill breakdowns.
• Lead process improvement initiatives that reduce rework, improve accuracy, strengthen controls, automate workflows, and scale Billing Operations.
• Develop reporting, dashboards, and business review materials that provide visibility into performance, risks, trends, and improvement opportunities.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in billing operations, revenue operations, or finance operations.
• Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
• Strong understanding of billing workflows, dispute resolution, and internal control environments.
• Experience working with ERP or billing systems and data reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
• Ability to thrive in fast-moving, ambiguous growth environments.
• Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal.

Tech Stack

• ERP

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.