Key skills
Communication
About this role
Role Overview
- Provide day-to-day support for business systems and operational tools.
- Assist with internal HelpDesk requests and basic troubleshooting needs.
- Prepare and maintain reports to support operational and financial visibility.
- Support system workflows, data accuracy, and process consistency across teams.
- Assist with monthly reporting and other recurring business support activities.
- Help maintain internal systems, contact lists, and communication tools.
- Assist with monitoring and responding to live chat inquiries through the company website.
- Support field and office teams with system-related questions and issues.
- Assist with new system tasks, updates, and special projects as needed.
- Collaborate with cross-functional teams to improve processes and support business operations.
Requirements
- Experience in application administration, operations support, systems support, or similar role.
- Strong Excel skills and comfort working with data, reports, and spreadsheets.
- Ability to learn new systems quickly and support basic troubleshooting needs.
- Strong attention to detail, organization, and ability to manage multiple tasks.
- Clear communication skills and a customer-service mindset when supporting internal teams and users.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements