Key skills
CRMCommunication
About this role
Role Overview
- Respond to customer inquiries via social media and chat
- Resolve customer complaints and issues with professionalism
- Maintain customer records and update account information in the CRM system
- Collaborate with other teams to address customer needs
Requirements
- Strong computer skills
- Excellent communication skills
- Excellent German and English skills, both written and spoken
- Cryptocurrency knowledge and expertise desirable
- Live translation skills desirable
Benefits
- Flexible working arrangements
- Professional development