Back Office Team Manager

Role Overview

• Manage the daily business workflow with the team and assist in creating efficiencies
• Scheduling and workforce management
• Recruitment and interviewing
• New hire and ongoing training
• Quality monitoring and coaching
• Account audits and root cause analysis
• Complaint handling and customer escalations
• Performance reviews and development

Requirements

• Bachelor’s Degree preferred
• 2+ years of Customer Service, Collections &/or Call-Center experience
• 2+ years of experience in a similar Backoffice role
• People &/or project management experience
• Excellent written, oral and presentation skills
• Proven track record of innovation, clever problem solving, and high-quality
• Strong organization and prioritization skills
• Must embrace change and thrive in an evolving department

Benefits

• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!