Manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes
Establish strong customer relationships, drive customer satisfaction, and document and close annual renewals
Maintain accurate renewal data, proactively identify renewal risk, and contribute to reliable revenue forecasting
Leverage AI-enabled tools to improve communication quality, prioritization, and renewal execution
Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders
Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
Meet or exceed renewal quotas

2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes
Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization
Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data.
Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders
Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively
Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure
Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results
Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint

Renewal Account Manager – Contractor

Key skills