Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
Contribute ideas, processes, and playbooks that shape this role into a scalable function
Maintain accurate records inside HubSpot CRM
Operate with a high level of professionalism, ownership, and follow through across every customer interaction

Bachelor's degree
2 to 4+ years of account management experience with a sales component
Demonstrated ability to upsell, cross sell, or grow existing accounts
Strong written and verbal communication with a relationship first approach
Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one
Excellent organizational skills and the ability to manage a high volume of accounts independently
HubSpot experience preferred; Intercom and Stripe experience a plus
Comfortable in a fully remote, high accountability environment
High integrity, coachability, and a genuine interest in helping customers succeed

Work From Home: Enjoy the flexibility of working remotely year-round.
Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage.
Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%.
Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
Referral Program: Earn rewards by referring top talent to our team.
Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.

B2C Account Manager

Key skills