Build relationships, rapport and retention with customers.
Develop strong relationships with customers, connecting with key business executives and stakeholders.
Drive customer performance and revenue growth by making strategic recommendations.
Develop positive relationships with internal colleagues, support teams and management.
Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the user experience.
Manage the process following game certification through the AMMS governmental process to launch.
Deliver KPIs, Metrics, status reports to management
Bring a continuous improvement mindset in terms of customer satisfaction and support.
Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience.
Managing customer requests and needs.
Share knowledge in the teams and help contribute to an open and creative work environment.

3+ years of account management with detailed knowledge of the Italian online gaming market.
A background and genuine passion for all aspects of the industry and the ability to communicate that excitement and engagement to others.
High attention to detail and precision in delivery while balancing multiple priorities.
Capacity to learn quickly and adapt to changing priorities and ability to adapt to changing priorities.
Proficiency in MS Office suite, multi-channel contact centre software
High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges.
Must have internal drive, and seen as a doer while being a positive team-player
A passion for great games and pushing boundaries
Fluent in Italian and English

Flexible remote working environment
High ownership and impact
Amazing people to work with (For Malta-based employees)
Hybrid work model in a modern office in sunny Malta
Private health insurance, including dental care – because your wellbeing matters
Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen – save up to €3,000 per year
Company and team-building events: Summer & Christmas parties, biannual team-building activities, monthly Beer Fridays, on-site Yoga every Tuesday, and more
Relocation package to Malta, including flights and two weeks of accommodation in our beautiful seafront apartment

Key Account Manager

Key skills