Partner Success Director – Commerce Media

Role Overview

• Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning.
• Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams.
• Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities.
• Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner.
• Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing.
• Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup.
• Define success metrics, milestones, and post-launch optimization plans during the onboarding phase.
• Monitor and analyze campaign performance to surface trends and drive data-backed recommendations.
• Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements.
• Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities.
• Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements.
• Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities.
• Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support.
• Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements.
• Provide thought leadership on market trends and best practices to help partners stay competitive and innovative.
• Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks.

Requirements

• 8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media.
• Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies.
• Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels.
• Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends.
• A strategic operator with a passion for process optimization, documentation, and scalable growth.
• Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus.
• Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising.
• Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams.
• Prior experience in a high-growth advertising monetization or startup environment
• Understanding of the retail media and e-commerce landscape
• Familiarity with CPM, CPA, and CPC monetization models

Benefits

• Competitive compensation
• Ample career and professional growth opportunities
• Health, dental, and vision insurance
• Pre-tax savings plans and transit/parking programs
• 401K with competitive employer match
• Volunteer and philanthropic activities throughout the year
• Educational and social events
• The amazing opportunity to work for a high-flying performance marketing company!