As a Partner Success Director at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships.
Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale.
You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform.
This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product.
Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites.
This is a hybrid role for those in the NYC area, but open to remote for those not in NYC.

8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media.
Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies.
Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels.
Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends.
A strategic operator with a passion for process optimization, documentation, and scalable growth.
Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus.
Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising.
Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams.
Prior experience in a high-growth advertising monetization or startup environment
Understanding of the retail media and e-commerce landscape
Familiarity with CPM, CPA, and CPC monetization models

At Fluent, we like what we do, and we like who we do it with.
Our team is a tight-knit crew of go-getters; we love to celebrate our successes!
In addition, we offer a fully stocked kitchen, catered breakfast and lunch, and our office manager keeps the calendar stocked with activity-filled events.
When we are not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes.
And we have all the practical benefits, too…
Competitive compensation
Ample career and professional growth opportunities
Health, dental, and vision insurance
Pre-tax savings plans and transit/parking programs
401K with competitive employer match
Volunteer and philanthropic activities throughout the year
Educational and social events
The amazing opportunity to work for a high-flying performance marketing company!

Partner Success Director – Retail Media

Key skills