Monitor and resolve application and customer issues in production
Support the automation of recurring issues and issues that need manual intervention
Identify and implement process improvement to reduce time to resolve support tickets
Create dashboards and solutions to pro-actively identify issues
Reduce human errors, increase quality and security through automation
Troubleshoot alerts and escalated issues
Engage in and improve services from deployment, operation, through refinement
Maintain production environments by measuring and monitoring availability, latency, and overall system health
Scale systems sustainably through automation
Evolve systems by pushing for changes that improve reliability
Practice sustainable incident response and disaster recovery exercises
Create and improve documentation and runbooks

Bachelor’s Degree in Computer Science or related technical field, or equivalent experience
2+ years professional experience in Cloud Operations and application monitoring
AWS and Terraform Certifications are a plus
Expertise in analyzing and troubleshooting containerized workloads and applications
Solid python, shell, Java and JavaScript knowledge
Proven track record of supporting multi-az, multi-region, N-tier architecture applications in a public cloud-based infrastructure
Understanding of Unix/Linux operating systems
Experience using PostgreSQL and/or MySQL
Experience with Continuous Integration tools like GitHub Actions
Knowledge of web and application server management (Nginx, Tomcat, NodeJS)
Experience with Terraform, Ansible or Cloud Formation
Ability to run Docker containers on AWS ECS

Cloud Operations Engineer

Key skills