Responds and addresses customers' problems in a timely manner utilizing our support system
Supports customer in a high quality, engaging, and empathetic 1:1 discussion
Troubleshoot technical issue if required
Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Understands the technical back end and operations of our project
Improves and expands technical knowledge and familiarity with technical issues to better assist customer
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
Preferably with 2 years of working experience in the related field is required for this position
However, fresh graduates are encouraged to apply
Possesses strong time management skills and motivated to exceed expectations
Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc)
Excellent verbal and written communication skills in English and the language of the supporting market.

Player Support Specialist

Key skills