Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance
Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
Resolve escalated problems and issues using solution knowledge and expertise
Collaborate with business owners and key stakeholders to define requirements and solutions
Works with key project team members to define requirements, design the functional solution, identify and resolve project issues, and ensure the IT solution meets requirements
Builds positive relationships with business operations, ITS leadership, and vendors
Provide routine support and maintenance support to current production, and non-production, applications as assigned
Documents requirements defines scope and objectives, and formulates systems to parallel overall business strategies
Provide knowledge transfer and mentoring to team members as necessary

Bachelors in Computer Science, Information Systems, Business, or other Health Care related field or equivalent experience
Strong operational foundation in HIM/coding (leadership, auditing, or education)
Relevant experience of 5+ years within a healthcare environment
Relevant Information Systems analyst experience of 5+ years
Direct Epic build/configuration experience (HB/PB/HIM)
Experience in revenue cycle optimization or transformation efforts
Broader understanding of mid-cycle interdependencies (CDI, coding, charging, edits)
Able to establish and meet delivery dates
Strong analytical and technical skills
Strong problem and issue resolution experience

Senior HIM Consultant

Key skills