Senior Vocational Rehabilitation Consultant

Role Overview

• Review vocational and medical information to assess and develop vocational management plan regarding claim handling for RTW planning or forensic review
• Coordinate and collaborate with claimants, medical providers, employers, and internal partners to assist with the facilitation of a safe and effective return to work planning
• Set expectations for claimant involvement throughout vocational handling to enhance partnership and interest for return-to-work plan development, including transferable skills identification, job seeking skills, resume development, and interview preparation
• Provide clearly written reports for occupational analysis (OA) reviews and transferable skill assessment (TSA) reports to assist claim analysts with completing eligibility assessments and claim management planning.
• Support onboarding and training needs for new hires (Vocational, Accommodations, Clinical, and Claims) as well as ongoing partnership to experienced claim partners for continued department growth and development.
• Participation in weekly Round Table sessions to provide vocational guidance for claim management planning
• Proven ability to meet or exceed performance expectations while addressing customer service needs with attention to detail, critical thinking, and problem-solving skills
• May assist other business lines (Supplemental Health, Life, and Critical Illness) by consulting on vocational and return-to-work capabilities, as well as supporting projects and taking on additional responsibilities as determined by business needs

Requirements

• Master’s Degree in Rehabilitation Counseling or closely related field
• CRC Certification
• 2-4 years of disability management with prior industry-related experience in STD/LTD with case management and forensic (OA/TSA) reviews
• Excellent interpersonal, communication, and organizational skills.
• Strong analytical and critical thinking abilities.
• Proficiency with digital tools and comfort navigating multiple platforms.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year