Apply clinical expertise in behavioral health to assess and analyze claim file information, delivering objective, evidence-based recommendations.
Communicate complex psychological and psychiatric issues clearly and concisely, both verbally and in writing, within a fast-paced, multidisciplinary team environment.
Collaborate with internal partners to identify and obtain pertinent behavioral health documentation necessary for accurate functional assessments.
Partner with treating mental health providers and claimants to clarify diagnoses, treatment plans, anticipated outcomes, and return-to-work expectations.
Provide consultation and education to non-clinical staff to enhance understanding of mental health conditions and support appropriate claim management.
Operate with a sense of urgency and adaptability to meet evolving business needs.
Demonstrate strong time management by effectively prioritizing tasks, completing reviews promptly, and ensuring timely follow-up on all case activities.
Maintain required professional licensure and certifications, stay current with behavioral health trends, and complete ongoing educational requirements.
Requirements
Master’s degree in Social Work, Psychology, Counseling, or a related field
Active clinical licensure (e.g., LCSW, LPC, LMHC) required
3+ years of clinical experience in behavioral health settings preferred
Excellent interpersonal, communication, and organizational skills
Strong analytical and critical thinking abilities
Proficiency with digital tools and comfort navigating multiple platforms
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.