Create and maintain learning content across all formats.
Build campaign content and modules aligned to product launches and business initiatives.
Administer and evolve the LMS and other learning systems and platforms.
Own content governance including version control, naming conventions, lifecycle management, and archival.
Design and deliver webinars and digital learning experiences.
Support the L&D team with content refresh, new builds, and maintenance
Coordinate with external vendors on technical delivery, asset integration, and platform compatibility.
Liaise with the data analytics team on learning data, Power BI reporting, and SafetyCulture insights.
Identify opportunities to improve platform efficiency, content quality, and digital delivery.
Facilitate learning sessions as required, contributing to the cohesive team capability.
Other tasks and projects as assigned.

Minimum 3+ years of experience in bakery, retail, or franchise operations
Minimum 2+ years of experience in learning content creation, training delivery, or capability development
Bachelor's degree/Post-secondary education in Adult Education, Instructional Design, Communications, Marketing, Business, or related field, or equivalent operational and content creation experience.
Strong experience in learning content creation, eLearning development, or digital learning delivery.
Proficiency with LMS platforms, content authoring tools, and digital learning technologies.
Experience with content governance, asset management, and quality standards.
Ability to design, build, and maintain content across multiple formats.
Strong attention to detail and organizational discipline.
Comfortable coordinating with vendors on technical specifications.
Understanding of how learning content connects to business performance.
Strong communication skills.

Competitive salary and vacation plan
Company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility

Learning and Development Specialist

Key skills