Key skills
Communication
About this role
Role Overview
- Deliver outstanding customer service
- Assist in-bound callers with account inquiries
- Resolve issues with advice on TD products/services
- Participate in ongoing training and coaching
- Collaborate with colleagues for team events
Requirements
- High School Diploma or equivalent
- Bilingual – French & English
- Exceptional communication and listening skills
- Empathy, care, and urgency in stressful situations
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Ability to work both independently and as part of a team
- Integrity managing sensitive customer information
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Competitive benefits plan
- Professional development opportunities