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Bilingual IT Help Desk Support Technician – Night Shift at #twiceasnice Recruiting | JobVerse
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Bilingual IT Help Desk Support Technician – Night Shift
#twiceasnice Recruiting
Remote
Website
LinkedIn
Bilingual IT Help Desk Support Technician – Night Shift
Canada
Full Time
2 days ago
$50,000 - $60,000 CAD
No Sponsorship
Apply Now
Key skills
Active Directory
About this role
Role Overview
Monitor overnight alerts and perform initial triage on client systems and infrastructure
Respond to and resolve support tickets, emails, and limited inbound calls overnight
Support desktops, laptops, printers, mobile devices, and VPN issues
Troubleshoot connectivity, workstation, VPN, and user account issues
Use remote support tools to resolve user and system issues
Create users, reset passwords, map network drives and complete assigned tasks
Escalate urgent issues or hand them off to the right team
Document troubleshooting steps, updates, resolutions, and handoffs
Follow checklists and escalation procedures
Communicate clearly with users, internal teams, and day shift
Contribute to internal documentation and knowledge base
Requirements
Training in Computer Science, IT Support or related field required
2+ years of help desk or IT support experience required
Microsoft O365 and Active Directory administration experience required
Knowledge of networking concepts (including VPNs and email protocols) required
Proficiency with ticketing systems required
Bilingual fluency in English and French (written & spoken) required
Must be willing/able to work overnight hours, Tuesday-Friday, 12:00 am-8:00 am Eastern Time
Benefits
Medical Insurance (60% paid for by company after 4 mos.)
Vacation
Paid Sick Days
Certification Reimbursement
Online Training Courses Available
Apply Now
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